1. No Refund Policy
CloudBamboo Digital LLP operates on a "No Refund" policy for all paid subscriptions and services. This policy is in place because we provide a comprehensive 14-day free trial period that allows you to fully evaluate our services before making any payment commitment.
2. 14-Day Free Trial
2.1 Trial Period
All new users are eligible for a 14-day free trial of our services, including but not limited to:
- Full access to all features and functionalities
- Complete service capabilities during the trial period
- Customer support and technical assistance
- All premium features and tools
2.2 Trial Evaluation
The 14-day free trial period is designed to give you sufficient time to:
- Test all features and functionalities of our services
- Evaluate the suitability of our services for your needs
- Assess the quality and performance of our platform
- Make an informed decision about subscribing to our paid plans
3. Subscription Terms
3.1 Automatic Billing
After the 14-day free trial period ends, your subscription will automatically convert to a paid plan if you choose to continue using our services. By subscribing, you acknowledge that you have had adequate opportunity to evaluate our services during the free trial period.
3.2 Cancellation
You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to the services until the end of the paid period for which you have already been charged.
3.3 No Prorated Refunds
We do not provide prorated refunds for partial subscription periods. Once a payment has been processed, you will have access to the services for the entire billing period for which you have paid.
4. Custom Development and Consulting Services
4.1 Project-Based Services
For custom development projects and consulting services, payment terms will be specified in individual service agreements. These projects are typically structured with milestone-based payments, and refunds will be handled on a case-by-case basis as outlined in the specific service agreement.
4.2 Service Delivery
Once custom development work has commenced or consulting services have been delivered, refunds are generally not available unless otherwise specified in the service agreement or required by applicable law.
5. Exceptions
5.1 Service Failure
In the rare event that CloudBamboo Digital LLP is unable to provide the services you have paid for due to technical failures on our part, we will work with you to resolve the issue. If the service cannot be restored within a reasonable timeframe, we may provide a credit or refund at our discretion.
5.2 Duplicate Charges
If you are charged multiple times for the same service due to a technical error on our part, we will immediately refund the duplicate charges upon verification.
5.3 Legal Requirements
This refund policy does not affect your statutory rights as a consumer. If you are located in a jurisdiction that provides for mandatory refund rights, those rights will apply as required by law.
6. Chargebacks
If you initiate a chargeback or dispute a payment without first contacting us to resolve the issue, we reserve the right to suspend or terminate your account. We encourage you to contact us directly at hq@cloudbamboo.com to resolve any billing concerns before initiating a chargeback.
7. Changes to This Policy
CloudBamboo Digital LLP reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.
8. Contact Information
If you have questions about this Refund Policy or need assistance with billing matters, please contact us:
CloudBamboo Digital LLP
Limited Liability Partnership (Founded 2025)